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Crisis Response Team (CRT)  Program

Program History

The Center has always provided emergency psychological services to community members, but the need for a formalized procedure became more pressing in 1995 after a series of tragic incidents in the community. Familiar with Critical Incident Stress Management and other formal trauma debriefing services available to first responders, the Center recognized that victims, witnesses, friends, family members, and co-workers could benefit from on-scene emotional support after traumatic incidents. With this in mind, Dr. Lorraine Rose, Assistant Clinical Director of TMCC, developed the Crisis Response Team (CRT) program and became its first coordinator in 1998; in 2001, Anne Kellogg became the program coordinator.

The Beverly Hills Charitable Foundation provided seed money with matching funds by Linda and Gary Briskman, for the development of a procedures manual, contact with law enforcement agencies and the recruitment and training of the first class of Crisis Response Team Counselors. TMCC has subsequently graduated fifteen classes of CRT counselor candidates and currently has a team of 40 volunteer counselors and five CRT staff supervisors. On-going funding is currently made possible by the cities of Beverly Hills, West Hollywood and Culver City, and private donations. This on-going funding allows for all crisis intervention services to the community to be provided free of charge.

Program Details

CRT counselors respond on a 24/7 basis to calls from the police, sheriff and fire departments. The CRT primarily serves the communities of Beverly Hills, Culver City, West Hollywood, and Marina Del Rey. However, the CRT responds to request for service throughout the Southern California region. As of January 2008, TMCC's CRT has responded to over 750 crisis calls, serving in excess of 5,000 victims, survivors, witnesses, loved ones, and family members involved in traffic collisions, sexual assaults, suicides, robberies, deaths of children, partner abuse, hate crimes, shootings, in-home accidents, and other traumatic incidents.

The CRT has received formal recognition from numerous law enforcement agencies, fire protection services, city representatives, business owners, and private citizens for their professional, compassionate, dedicated, and effective interventions

Training Sessions

TMCC offers a free 10-week training typically during the fall of every year. The Center is always looking for dedicated new Team members to volunteer as crisis counselors. The trainings are open to all members of the community and the applicants who successfully finish the training receive a certificate of completion. The trainings offer approximately six weeks of speakers typically including representatives from local law enforcement, fire protection agencies, The Rape Treatment Center, Sojourn (addressing domestic violence and partner abuse), the L.A. Coroner's Office, Survivors After Suicide, Our House (focusing on children's experience of trauma/loss), and other experts on issues related to traumatic loss. The remaining weeks are dedicated to more "hands on" training including education regarding the physiological affects of trauma, specific training on the CRT's approach to on-scene crisis intervention, and opportunities for candidates to practice through role plays and other interactive exercises.

Those candidates interested in officially joining the Crisis Response Team will be required to attend advanced trainings and regularly scheduled supervision as well as successfully pass: a written exam, performance evaluations, and a security screening through fingerprinting. Candidates formally accepted to the Crisis Response Team will be eligible to take call and respond, on-scene, to crisis calls. These volunteer counselors work along side police, fire, and sheriff's departments providing free, on-scene support, information, and referrals for survivors of trauma or serious loss such as in cases of suicide, homicide, fire, robbery, death of a child, auto vs. pedestrian, partner abuse, hate crimes, etc.
Mandatory ongoing supervision and training is held monthly for all accepted CRT counselors.

If you have any questions about the program, or are interested in becoming involved in The Maple Counseling Center’s Crisis Response Team, please contact us through the numbers or emails below.

Anne Kellogg, Program Coordinator, Crisis Response Team
(310) 271-9999 x228
akellogg@tmcc.org

Judy Wu, Assistant Coordinator, Crisis Response Team
(310) 271-9999 x252
jwu@tmcc.org

Location for Training

The Maple Counseling Center
9107 Wilshire Boulevard, Lower Level
Beverly Hills, CA 90210
(on the northwest corner of Wilshire and Doheny)

CRT Application

Apply Online or Download CRT Application [PDF], complete, and return to the address Below

The Maple Counseling Center
Attn: Judy Wu
9107 Wilshire Boulevard, Lower Level
Beverly Hills, CA 90210

 

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